Kingston Council has launched a new Neurodiversity Charter to support local organisations to create more welcoming, accessible and supportive environments for neurodivergent people.

The charter comes directly from the All-Age Autism and ADHD Strategy, which was co-produced with more than 240 people including neurodivergent Experts by Experience, partners and community groups across Kingston.

Speaking about the strategy, the council said: "The strategy, published in May 2025, set out what residents told us needs to change. From clearer communication to more consistent support, this charter is a practical step in helping organisations put that into action."

Councillor Sabah Hamed, Kingston Council's portfolio holder for adult social care and public health added: "When we developed the strategy, we heard clearly from Experts by Experience that inclusion starts with listening and acting together.

"This charter takes those voices forward. It gives organisations a simple, meaningful way to show their commitment and work with us to make Kingston a place where neurodivergent people feel supported." 

Why the charter matters

Neurodivergent adults, young people and children told the council they continue to face barriers when accessing services, workplaces and community spaces.

The charter brings this feedback into a clear set of belief principles and actions that organisations can adopt, including accessible communication, reasonable adjustments, and working with neurodivergent people to shape better services and environments.

These commitments build on what residents highlighted through the strategy engagement and reflect the shared aim to make Kingston a more neuroinclusive borough.

Why local organisations are being encouraged to sign the promise

The charter is designed for organisations of all sizes, from small businesses and voluntary groups to public services and larger employers. Many of the adjustments that support neurodivergent people also benefit wider staff teams and customers, such as clearer instructions, calmer spaces, or more flexible ways of working.

Jean-Marc Le Tissier, Co-Chair of the Partnership Board and Expert by Experience said: "As someone with lived experience, I know how much difference it makes when organisations understand our needs.

"The charter is practical and it's positive. It sets expectations, but it also invites learning and partnership. This is a chance to build a Kingston where neurodivergent people are recognised for their strengths and contribute fully in community life.

Kingston Council's commitment

Alongside encouraging organisations to sign up, the council will also implement the charter across its own services.

This includes the work already underway to improve communication, review policies, strengthen leadership and create consistent approaches to reasonable adjustments.

Kingston Council said: "This reflects the council's role in helping shape a borough that is fairer, more inclusive and responsive to its residents."

The charter draws on the same partnership approach that shaped the strategy. By signing the promise, organisations join a shared effort led by residents, Experts by Experience, partners and council teams.

The council added: "Together, we can remove barriers, share learning and create environments where neurodivergent people feel valued."

Find out more and sign the promise

The Neurodiversity Charter, belief principles and online sign-up form are available here.