Our client is a leading Social Housing Contractor are looking to recruit a Resident Liaison Officer for their contract covering Kingston.

The Role

You will be responsible for liaising with Tenants, Supervisors/Site Managers and the clients regarding access and their planned maintenance programme of works. This will consist of kitchen & bathroom upgrades, replacement Windows & doors, electrical rewires & re-roofing

Responsibilities

• Liaising closely with Tenants & Scheme Manager regarding access and programme of works
• Assisting and liaising with Site Managers, Supervisors and the Client
• Contacting neighbourhood housing associations and establishing working relations
• Visiting tenants and advising them on completion dates, colour schemes etc.
• Attending/chairing tenant forum meetings/open days advising tenants of works being completed
• Conducting surveys
• Pre-entry visits to introduce the company & to advise tenants on works being completed
• General admin - printing letters, updating files and trackers, arranging appointments etc.

Qualifications & Experience

• Must have previous experience of working as an TLO/RLO on social housing projects.
• Ability to manage own workload & work to tight deadlines
• Ability to work under pressure
• Full UK Driving Licence (company vehicle is provided)