Monday-Friday9am-5pm

24-25K Permanent positionMust have previous experience within social housing.

Responsibilities:

• Act as the main point of contact for all queries relating to voids, mutual exchanges and complex works for both internal and external parties
• Planning in attendances for our Supervisors and Contractors.
• Providing both a high level of customer service and administration.
• Arranging appointments for customers and on occasions residents with trades people in a cost effective and organised manner
• Issuing of job orders to sub-contractors.
• Coding and completing work orders based on specifications issued using NHF SoR's
• Issuing quotations/specifications and any VO's to our client in an accurate and timely fashion.
• Dealing with queries and changing appointments.
• Rescheduling appointments for complex and day to day works using our Opti-time/DRS planning tool
• Logging current jobs onto our job management system/database
• Working with Supervisors and trades people to organise and schedule work
• Updating and changing information as the works order progresses
• Checking the asbestos register to mitigate risk dependant on works to be carried out.
• Checking the EPC register, if not available, organise for one to be conducted.
• Liaising with energy suppliers on an ad-hoc basis.
• Ordering any equipment/materials required for the job
• Printing out of key information to be left pre and post void works.
• The key person communicating between our client, supervisors and contractors and able to chair meetings.
• Keeping all activity logged and up-to-date in an accurate manner via utilisation of a voids tracker.
• Liaising with staff at various working sites keeping them up-to-date with progress information
• Follow the company's policies and procedures at all times
• Cooperate with colleagues from other departments in a timely manner when necessary
• Provide information to your line manager in a timely manner when requested to do so
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance