Case Administrator (Temp) Contract: 6 Months Salary: 12.43Location: Kingston Upon ThamesHybrid Work Setting This is a temporary contract role for an Case Administrator role with an immediate start date (Compliance dependant) for a six-month duration offering a hybrid work setting and a London/ Surrey (Kingston).Job Description:This is a brilliant opportunity to work on behalf of our government client. The jobholder will provide administrative support ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales to promote the achievement of team and Divisional objectives. In line with client's policies and procedures, the job holder must always demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. This role may involve some out of hours work. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.The job holder will be required to carry out the following responsibilities, activities and duties: " Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases. " Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending. " Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required. " Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail. " Provide cover for an effective and efficient reception and telephone enquiry service " Act as single point of contact within unit for specialist area of work as required " Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan. " Carry out enforcement administration as required. " maintaining appropriate records in line with local office financial procedures. " Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases. " Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary. " Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action points " Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.Essential skill:" Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour" Use and work on own initiative" An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) WelshTechnical requirements:" Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel" Possess basic numeric skills.Behaviours:" Delivering at Pace" Making Effective Decisions" Working Together" Changing and Improving" Managing a Quality ServicePlease be informed if you are successful, we will need to run a compliance prior to starting, and communication needs to be consistent with the compliance team including DBS checks and references. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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