South-West London pub chain discontinues 'free pint' loyalty cards due to financial impact of lockdown

By Ellie Brown - Local Democracy Reporter

8th Apr 2021 | Local News

Photo by Nico Gerber via Google Maps
Photo by Nico Gerber via Google Maps

A South-West London pub chain has discontinued loyalty cards in its franchises due to the financial impact of lockdown.

Branches of the Big Smoke Brewery Co. in Esher announced on Facebook on April 6 that customers will no longer be able to collect stamps and earn a free pint at their pubs.

The Brewery currently has five pubs in London and the South East, including the Albion in Kingston and the Antelope in Surbiton. Three more are due to open this year.

Big Smoke co-founders James Morgan and Richard Craig said in the statement to customers: "As everyone is well aware, the last year of lockdowns and enforced closures on the hospitality industry has had a huge financial impact on companies like ours.

"We have relied on government loans, grants and the furlough scheme to help keep our heads above water but we're certainly not out of the woods yet.

"In an effort to alleviate some of this financial strain we have taken the very difficult decision to stop our free pint loyalty system when our pubs reopen.

"Anyone who has a card may continue to collect stamps on them but we will not be issuing any more cards.

"This is not a decision that we have taken lightly, we know how much the free pints mean to so many of our customers but we hope that you understand our reasons for making the change."

Since the cards were introduced in 2014, the Brewery has given away more than 80,000 free pints of beer to customers at a cost to the company of £180,000, the two added.

They plan to introduce a different loyalty scheme soon with benefits and rewards for every pound customers spend in pubs and on their web-shop.

Next week on April 12 pubs across the UK will to be able to re-open their outside areas and serve food and drinks to customers.

     

New kingston Jobs Section Launched!!
Vacancies updated hourly!!
Click here: kingston jobs

Share:

Related Articles

Lib Dem candidate for SW London's GLA seat Gareth Roberts (right) with party leader Ed Davey (left) outside Surbiton Station (Photo: Liberal Democrats)
Local News

EXCLUSIVE: Lib Dems ask Labour supporters 'to vote tactically' in neck and neck GLA elections

A banner for The Community Brain’s 2024 Seething Freshwater Sardine Festival (Photo: Gavin Blann)
Local News

EVENTS INFO: Sardine celebration kicks off back-to-back festivals this May

Sign-Up for our FREE Newsletter

We want to provide Kingston with more and more clickbait-free local news.
To do that, we need a loyal newsletter following.
Help us survive and sign up to our FREE weekly newsletter.

Already subscribed? Thank you. Just press X or click here.
We won't pass your details on to anyone else.
By clicking the Subscribe button you agree to our Privacy Policy.