Debt Recovery Assistant

Esher

Contract

£19.53 per hour

Our client is looking for an experienced Debt Recovery Assistant.

This job is for a 18 week period, 1 day in the office at Esher (however the first week we would need you in the office for 3 days) the candidate needs to have academy system experience, but would consider other ones, and work 36 hours per week.

The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.

The duties are:

• Control and reconciliation of the system.
• Provide assistance, advice and training (as required).
• Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
• Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
• Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
• Managing direct debits.

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients

are an equal opportunities employer.

Enfield

Contract £18.66 per hour

Our client is looking for an experienced Assessment Officer.

Working as part of the rent collection service for tenants of Housing Gateway Ltd, the officer will be responsible for delivering effective, proactive, customer focused collection services. Working in line with national and corporate policies, procedures and statutory legislation, the post holder will need to understand and be responsive to customer s needs, presenting a positive and professional image to the customer at all times whilst, ensuring effective engagement with vulnerable/challenging customers.

Responsibilities will include working effectively as part of a team and to contact tenants in rent arrears to assist them in setting up payment arrangements and income maximisation which may require cross team working with relevant partners.

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients

are an equal opportunities employer.