Job Advertisement: Debt Recovery Assistant - Initial 3-Month Contract

Position: Debt Recovery Assistant

Contract Type: Initial 6-Month Contract (with the possibility of extension)

Location: KT10 9SD

Working Hours: 19.5 Hours Per Week

Pay Rate: 19.53 per hour (PAYE)

Position Overview:

• Provide a holistic and person-centered housing debt recovery service across the borough. This will include Managing a caseload of accounts recovering debts from former tenants, TA clients, nonresidential lettings, and sundry debt. Respond to customer inquiries, ensuring they are dealt with and responded to speedily and efficiently.

Responsibilities:

• Control and reconciliation of the system.
• Provide assistance, advice, and training (as required).
• Pursue the recovery of debts due by agreed procedures (Corporate Debt Policy).
• Responsible for responding to all customer inquiries by email, phone, or in person at reception, and negotiating appropriate repayment arrangements.
• Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
• Managing direct debits.

Skills and Experience:

• At least 1 year in Debt Management/Recovery.
• Has worked in a Local Government Environment or similar
• A working knowledge of CIVICA Financials.
• As accounts receivable experience within a large multi-functional organization.
• Dealing with Debt Recovery Agents/Solicitors.

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